Administrative Assistant – Wellshire Clinic

Job Description

POSITION SUMMARY: Provide front desk, scheduling, administrative and medical record support to clinic teams at a site. Assist Front Office Managers, Program Managers, and Central Office benchmarks in all aspects of job as needed.

SALARY RANGE: $15.40/hr. – $18.49/hr.

ESSENTIAL JOB FUNCTIONS:

  • Create a positive experience for consumers and guests through professional conduct and customer service at the front desk. Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
  • Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion.
  • Maintain Outlook calendar, tasks, and meetings and fulfill email requests as appropriate.
  • Accurately schedule consumer appointments with psychiatrists, nurses and other clinical staff. Input and extract data from the appointment scheduling system.
  • Check-in consumers at each visit. Verify demographic and insurance information and collect co-pays. Understand insurance and accounts receivable information to maintain minimal consumer balances.
  • Maintain each consumer's HIPAA rights, and other protections of confidentiality and privacy.
  • Read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in the monthly eCET updates.
  • Ensure prompt, accurate, and efficient handling of documents for filing and scanning: items such as consumer identification, medical record number, team number, and general status of treatment. Make sure consumer records are accurate and complete.
  • Complete requests for information from both clinical and administrative staff.
  • Follow organizational and departmental rules and guidelines.
  • Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct. Compose some routine correspondence. Generate and submit necessary reports.
  • Arrange transportation authorizations and the transportation for dependent clients.
  • Sort and distribute incoming mail, and prepare outgoing mail.
  • Copy/scan/fax information as required.
  • Complete requisitions for needed office supplies and equipment. Coordinate basic office maintenance and janitorial needs.
  • In Front Office Managers absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties in order to ensure smooth running of the clinic.
  • Perform other duties as assigned, based on individual site needs.

EDUCATION: High School Diploma or equivalent, some college preferred.

EXPERIENCE: Minimum of two years Administrative Assistant experience. Health clinic and/or human services background preferred.

SKILLS AND COMPETENCIES:

  • Proficiency with software applications, Microsoft Word, Excel, and Outlook. Intermediate understanding of computer language and functionality.
  • Ability to type 60 wpm.
  • Must develop proficiency in scheduling and electronic health record systems.
  • Strong organizational skills and ability to create systems.
  • Knowledge and use of grammar, spelling, punctuation and word definitions. Communicate in a positive manner, both verbally and in writing.
  • Able to critically think through situations or circumstances that will allow you to work independently. Ability to resolve problems quickly and objectively.
  • Strong work ethic reflecting accountability, responsiveness, and commitment to MHCD's mission.
  • Must be able to work well with consumers who have mental illness. Must be able to work with a diverse population.
  • Knowledge and understanding of trauma-informed care principles/practices.

SUPERVISORY RESPONSIBILITIES: None

TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach,, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 40 lbs.

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.


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