Customer Success Manager
- Singapore
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI.
Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work. From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create.
Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ
Check this new position:
WHAT YOU'LL DO:
- Develop and maintain a strategic trusted advisor relationship with your clients.
- Advocate for your clients and be their internal voice by providing feedback on how Meero’s solution and processes can be improved.
- Collaborate with operations and delivery team to ensure high quality and timely output.
- Drive regular cadence (Call/Report/visit/QBR) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders.
- Proactively monitor and address customer / operational issue.
- (Over)achieve your delivery targets.
- Identify opportunities and collaborate with the sales teams to grow revenue.
WHAT YOU'LL NEED
- Complete fluency in English & Mandarin, the ability to speak other languages is highly advantageous.
- Excellent interpersonal and communication skills.
- Rigorous, dynamic and autonomous, you are also results-oriented and very comfortable on the phone.
- Organized, detail-oriented and relationship focused.
- Willingness to build relationships and network across a wide spectrum of clients.
- Previous experience working in a sales/customer success environment needed (minimum 2-3 years).
- Willing and able to travel about 5% of the time.
- You are a problem solver, you are able to come up with financially and operationally sound solutions quickly.
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world.
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