Meero

Customer Service Operator (Care)

3+ months agoBangalore, India
Meero’s core mission is to empower photographers to focus on what they love: photography! We take care of the rest by relying on tech and AI.

Started in 2016, Meero is on a mission to make life easier for photographers and customers alike by bringing the top-name brands directly to image creators all the while expediting all of the tedious work. From its state-of-the-art image editing technology to our teams positioned around the world, Meero is helping creators do what they do best: create.

Meero is always looking to add fresh new talents in an already amazing team. Have a look if you needed more reasons to become a Meeronaut: https://bit.ly/2UDSXiJ 

Check out this new position:

WHAT YOU'LL DO 

- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- Front line of support for photographers, clients and customers.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team. 

WHAT YOU'LL NEED 

- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationship is a plus. 

RECRUITMENT PROCESS 

-  Interview with the Team Leader of Business Communications and Support.
- Interview with the Head of Delivery - India
- HR interview with the Talent team- Speero interview to make sure you're aligned with Meero's spirit & values
- Welcome on board!
WORK @ MEERO

Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities. 
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other. 
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again. 
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world. 
Client-provided location(s): Bengaluru, Karnataka, India
Job ID: 6ae69671-bc70-4812-b508-e907e75dd99d