Customer Service Representative

MedXM, one of the fastest growing companies in Orange County, partners with some of the top health care plans in the nation. We pride ourselves on exceptional customer service. We nurture the all-important connection that completes the circle of care for any and all health plan members, nationwide. We understand that providing exceptional service to each and every one of our clients member's, is essential to the success of MedXM. We are currently looking for Call Center Representatives who can help maintain MedXM's reputation for excellent customer service by their ability to handle inbound/outbound calls, schedule appointments and communicate effectively to ensure satisfaction. Position is in Santa Ana

Qualifications

Responsibilities and duties:

  • Manage a substantial amount of inbound and outbound calls daily
  • Develop open and effective channels of communication with each provider and member
  • Ability to adhere to written scripts
  • Possess excellent listening and oral communication skills


Qualifications and Skills:
  • Minimum 1 year of experience in a customer service role; preferably an outbound call center
  • Must demonstrate ability to follow a written script
  • Strong communication and organization skills required
  • Must be detail oriented & ability to multi-task
  • Must be Computer literate in Microsoft Office


MedXM offers its qualified employees the following benefits:
  • Medical, Dental & 401k
  • Competitive pay
  • Excellent Bonus Structure
  • Paid Time Off
  • Company paid training
  • Accelerated career advancement



Meet Some of MedXM's Employees

Krista S.

Provider Relations & Training Manager

Krista prepares and trains all MedXM providers on utilizing the health risk assessment platform—and what to expect in the in-home environment. Krista also acts as liaison and advocate between clinicians in the field and corporate headquarters.

Sarah G.

National Talent Acquisition Supervisor

Sarah is responsible for recruiting for internal positions, as well as recruiting multiple healthcare providers in several health-related fields to handle in-home health assessments with care and expertise.


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