Regional Office Mgr

  • Job Summary
    • The Regional Office Manager (ROM) will provide administrative operations management for four or more MedStar National Rehabilitation Hospital (NRH) Rehabilitation Network locations. The ROM is responsible for patient access, customer service, hiring, training, staffing coverage and revenue cycle management at those locations with input from the Director Administrative Operations (DAO) and Clinic Director. Through collaboration with the Central Business Office (CBO) and DAOs, ROMs will provide consistent, effective and efficient feedback, coaching and as needed corrective action, holding regular meetings with Clinic Directors and all Office Staff to ensure excellent and open lines of communication, and effective administrative operations support, to sites.

    • As delegated by the DAO, the position is responsible to problem solve and work effectively with the DAO, CBO and external vendors, so that salient information, data, and insights developed are properly utilized to impact day to day functions at the ambulatory sites of service. The role is responsible through this work to meet or exceed targets measures on the site-specific revenue cycle and administrative operations dashboards. Additionally, the role is responsible to promote engagement of all Administrative Operations associates at their sites in Access NRH principles and use of Customer Service Initiative (CSI) data, to positively impact patient satisfaction, referrer satisfaction, associate satisfaction and positive financial results.
  • Minimum Qualifications
    • Education/Training
      • Associate of Arts degree is required. A Bachelor's degree is preferred.

    • Experience
      • Three (3) plus years of relevant business/administrative operations office experience. Two (2) years of supervisory experience preferred. Demonstrated expertise in an administrative operations role in effective revenue cycle performance required.

    • License/Certification/Registration
      • Valid driver's license

    • Knowledge, Skills & Abilities
      • Proven expertise in data analytics; attention to detail; advanced Microsoft Office/Excel data base skills; working understanding of revenue cycle and accounts receivable in an ambulatory environment; leadership and ability to teach/develop others; organizational skills; intuitive; self-starter; flexible.
  • Primary Duties and Responsibilities
    • Directs, guides and mentors Office Supervisors/Coordinators to carry out tasks created by administrative leadership and clinical leadership.
    • Promotes, in collaboration with both clinical and administrative leadership, an environment of mutual respect, integrated operations, open communication and a dedication to collaborative daily work activities between the administrative operations and clinical team members within practice settings.
    • Promotes consistent and effective front-end revenue cycle practices and workflow at sites. Ensures accurate intake, benefit verification, pre-registration, registration and scheduling of patients at assigned locations. Monitors and ensures accurate collection of copayments, charge entry reconciliation, preparation of bank deposits and cash receipt logs, medical record activities and case management tasks.
    • Meets or exceed targets on the revenue cycle/administrative operations dashboard at sites, working with the Director Administrative Operations (DAO) and others to timely implement corrective actions as indicated.
    • Collaborates with Directors Administrative Operations to provide consistent feedback to sites performance through hosting regular meetings in addition to providing consistent monthly trainings to ensure all administrative staff is provided the support they need which will improve overall customer service.
    • Promotes an environment fostering team member satisfaction, development and retention. Encourages team member development, opportunities for role expansion and through this enhanced network performance.
    • Develops and implements evolving training guidelines for all administrative team members, to promote consistent best practices of operations across sites. Provides insights into suggested operational changes as we strive to continually improve our performance.
    • Participates in the administrative operations mentorship program to foster team member enrichment and growth.
    • Promotes the use of CSI data, working in collaboration with the DAO's, Access NRH Ambassadors and clinical leadership, to promote excellence in CSI data performance.
    • Develops and coordinates, in collaboration with the Administrative Directors, workflows for new processes to ensure best practices and consistency throughout the network.
    • Develops and promotes administrative team connections with referring physician practices in order to establish positive relationships to maintain and increase referrals and site productivity.
    • Maintains professional and technical knowledge by attending required leadership courses provided for team members in order to establishing and maintain all standards and procedures as well as makes necessary adjustments to structure when needed.
    • Collaborates with Directors Administrative Operations, vendors, and the Central Billing Office on a consistent basis while analyzing and reviewing revenue derived reports to ensure and maintain financial stability and a healthy AR. Through this Regional Office Managers will be able to track and adjust sites and administrative needs either through coaching and counseling, or trainings.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
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