Office Coordinator Float

  • Job Summary
    • The Office Coordinator - Float is responsible for supporting and maintaining office operations and providing administrative support to three or more assigned departments/sites and providing ancillary support to the Site Manager/Director and various senior leaders. The Office Coordinator - Float is responsible for efficient and accurate intake, benefit verification, pre-registration, registration and scheduling of patients referred to the network at three or more sites. Responsibilities may also include: collection of copayments, charge entry reconciliation, preparing bank deposits and cash receipt logs, medical record activities and case management tasks. Depending on department/clinic size/needs, the Office Coordinator - Float oversees Office Assistant positions.
  • Minimum Qualifications
    • Education/Training
      • High School Diploma required; Associates/Bachelors Degree preferred

    • Experience
      • Minimum of one year of experience with managing and coordinating administrative staff

    • License/Certification/Registration
      • N/A

    • Knowledge, Skills & Abilities
      • Able to work in a team environment; organized, timely, detail-oriented, pleasant and friendly attitude; superior customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds; problem-solving skills to research and resolve discrepancies, denials, appeals, collections; takes initiative in following through with all office procedures and policies; effective communication abilities for phone contacts with insurance payers to resolve issues; must be able to utilize computer systems, software, fax machine and copier.
  • Primary Duties and Responsibilities
    • Greets and assists patients on the telephone and in person with a friendly and courteous voice at all times.
    • Practices and is responsible for monitoring efficient and accurate intake, case management, pre-registration, registration and scheduling of patients referred to the MedStar National Rehabilitation Network (MNRN) network.
    • Assists with patient registration in registration systems, and assists with patient scheduling and scanning of patient care administrative documents in electronic medical record (EMR) systems.
    • Performs insurance verification and coordinates services/authorizations for patients.
    • Collects patient co-payments and performs daily cash receipt responsibilities.
    • Provides administrative operations management at designated site(s).
    • Understands and is responsible for patient access, customer service and revenue cycle management at designated site(s).
    • Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner.
    • Directs, guides, and mentors Office Assistants to carry out tasks created by administrative leadership and clinical leadership, if applicable.
    • Runs daily and weekly WebPT administrative reports for clinic; manages 'At a Glance Alerts' and reports in EMR system.
    • Demonstrates the ability to successfully train and oversee team members.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
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