Medidata: Power Smarter Treatments and Healthier People
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
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Your Mission:
Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver programs of high quality projects and services on time and within budget through effective management of Medidata resources.
At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures. This can involve acting as the primary escalation point in which resolution of complex issues is key.
Key elements of the role:
- Identify new business opportunities within assigned accounts
- Participate in program governance, and manage the overall professional services relationship
- Identify process improvements and drive strategy
- Manage client expectations and communications, and ensure overall client satisfaction
- Deliver workshops and lead client meetings
Your Competencies:
- Demonstrate a track record of working independently in an advisory capacity
- Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
- Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
- Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
- Experience in leading project teams and meeting project timelines
- Self-motivated and able to assume responsibility in a professional manner
- Experience with creating and delivering presentations
Your Education & Experience:
- Degree or equivalent (analytic discipline a plus) preferred
- Experience in clinical/biomedical and/ or software development environment preferred
- Travel expectations up to 20%, domestic & international
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Equal Employment Opportunity
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.