Sr. Strategic Services Account Manager

About Us
We know that creativity doesn't happen on-demand. Developing with cutting-edge cloud technology
takes great minds and talented people working together in a collaborative environment. That is why we
are committed to fostering an innovative, agile company culture; we encourage our teams to come
together and experiment with new concepts, research new approaches and test out new technologies.
On our quest to strengthen our position as the premier technology company in the life sciences space,
we are looking for highly skilled & committed professionals. Our mission? To put innovative technology
and insightful data into researchers’ hands to help them safely get new treatments to market faster with
lower risk and cost. We’re proud to say we are the leader in application software for the clinical
development process, tackling real-world problems and making a real difference in the lives of patients
everywhere.
The Company
With the advent of mobile devices, we are at the forefront of incorporating our software into these
devices to further improve the accuracy, timeliness and ease of the data collection process. That
means better treatments can reach waiting patients sooner. We are publicly traded (MDSO) with over
450 customers, customer retention rates above 98%, and the experience of supporting more than
9,500 clinical trials. We are still led by Co-founders, Tarek Sherif and Glen de Vries, and have global
operations in the US, Europe and Asia.
Purpose
Strategic Services Account Managers are responsible to work with their GAM/RAM counterparts to
deliver sales presentations related to Professional Services to both new sales prospects and existing
clients where applicable.
Main Duties:  Hunt for new professional services business opportunities in existing customer accounts
 Interface directly with the VP’s of Professional Services and their direct reports regularly about
their account activities  Work with the GAM/RAM and VP’s of Implementation Services to help manage the overall
relationship and expectations with a sponsoring client or CRO from a professional services
perspective for all services and deliverables across all Medidata functions
 Present to all accounts new and existing where applicable all professional services offerings,
methodologies and support structures to assist in bringing on new clients and expanding
business in existing clients
 Advise of any potential customer issues and new business opportunities
 Grow Medidata’s penetration, through relationship building, within the client via high customer
satisfaction
 Actively team with sales organization and professional services org to ensure customer
satisfaction
 Maintain referenceable clients
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Skills/Requirements:  Experience preferably in clinical or biomedical or software development environment  Electronic Clinical Data Management (eCDM) software consulting experience desirable
 Prior professional services project financial experience required
 Prior services delivery experience required
 Excellent verbal/written communication and organizational skills
 Excellent computer skills, public speaking, presentation and teaching skills
 Excellence with MS Office suite, Word, Excel and PowerPoint  Excellence with MS Project, project development and management  Travel expectations up to 50 – 60 %, national / international  Valid driver’s license & passport required
Experience:  Requires four-year college degree or higher preferred, analytic discipline a plus; or equivalent
years of experience
 Minimum 5 years experience in direct client facing service and sales engagements
 Requires a minimum of 7years systems/software development project management experience,
or equivalent years of experience
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment
opportunities to all employees and applicants for employment without regard to race, color, religion, gender,
sexual orientation, national origin, age, disability, or status as a veteran. Medidata Solutions complies with
applicable state and local laws governing non-discrimination in employment in every location in which the
company has facilities.

*LI-CD


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