Senior Information Systems Engineer

Medidata is leading the digital transformation of life sciences with the world's most-used platform for clinical development, commercial and real-world data. Powered by artificial intelligence and delivered by #1 ranked industry experts, the Intelligent Platform for Life Sciences helps pharmaceutical, biotech, medical device companies and academic researchers accelerate value, minimize risk and optimize outcomes. Medidata serves more than 1,000 customers and partners worldwide and empowers more than 100,000 certified users every day to create hope for millions of patients. Discover the future of life sciences: www.mdsol.com  

The Information Systems Engineer develops, integrates, and deploys new capabilities to help Medidata’s staff collaborate and communicate more effectively.  Use your passion for collaboration and innovation to engage with employees across the globe in our collaborative intranet and envision and implement better ways to work.  Help deliver new features and integrations within our existing collaboration ecosystem and evaluate new technologies to transform the employee experience.

The incumbent will partner with functional departmental subject matter experts including the collaboration manager to configure/develop and support collaboration tools used within Medidata.



Responsibility Overview:

Core IT Responsibilities

  • Manage ongoing Jive, Slack and other systems administration and related integrations to other systems
  • Design and develop technical solutions that make a difference in our collaboration systems in conformance with change control policy and that help our users engage
  • Manage assigned projects within budget and timelines set
  • Comply with Corporate processes and departmental standards
  • Manage user acceptance tasks, including testing documents
  • Support user issues, software bugs and problems
  • Obtain data from internal systems and develop reports to measure the effectiveness of our collaboration tools
  • Design and develop new tiles & capabilities using the Jive, Slack and other system APIs

Systems Ownership

  • Own data integrity and security of assigned systems
  • Own the data flow between assigned systems and external systems
  • Ensure that assigned systems are meeting minimum service levels
  • Incident Management and escalation of issues and outages

Liaison with business partners

  • Partners with assigned business owners to design, implement and manage collaboration solutions; all to work in compliance with Medidata’s Standard Operating Procedures
  • Implementation of corporate technologies in alignment with business goals
  • Helps establish and monitor milestones, communicate essential information, coordinate associated activities, contribute information to team meetings and reports.
  • Integrate solutions across functional lines, translate business needs into information technology (IT) solutions including computer platform, database, systems integration and security

Qualifications:

  • Minimum 5+ years of experience managing/integrating with SaaS business applications
  • 2+ years experience implementing and/or maintaining enterprise collaboration systems (e.g., Jive, Igloo, Sharepoint, Higher Logic, Lithium…)
  • Strong enterprise development experience with the Java, JSP, JSON, XML and Web Services
  • Experience identifying customer requirements and development of systems that support productivity improvements and enforce corporate policies and procedures
  • Active member of collaboration platforms putting forth your ideas and sharing your knowledge
  • Experience with SQL
  • Total commitment to quality and attention to detail
  • Four-year college degree; major in computer science, or comparable work experience

Preferred

  • Experience configuring/developing custom tiles and integrations with Jive
  • Experience implementing/managing enterprise search engines
  • Experience working in a regulated environment



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