Mac Desktop Support Specialist

Medidata ( is leading the digital transformation of life sciences with the world's most-used platform for clinical development, commercial and real-world data. Powered by artificial intelligence, our Intelligent Platform for Life Sciences helps pharmaceutical, biotech and medical device companies accelerate value, minimize risk and optimize outcomes throughout the life-cycle of a clinical trial.

To understand more on our mission and what inspires us, click here:

Our Environment

Just over a year ago we moved into purpose built offices high above the skyline of Hammersmith, just 60 seconds walk from the tube.  You will enjoy modern workspaces and a culture that is mission driven, collaborative and fun! 

Key Responsibilities:
 First up, we want you to be our Mac Subject Matter Expert across the Enterprise Support team
 Managing Helpdesk – Creating Users, provisioning equipment to agreed build standards, following up on issues
 User hardware lifecycle management · Tracking and efficient stock control of Assets
 Effective workload prioritization
 Managing user’s expectations in an efficient, knowledgeable & professional manner
 Learning how systems function & the roles they perform
 Providing remote & hands on support to events
 The ability to work under pressure when needed
 Effectively communicating with all end users and peers
 Creating training and ‘how-to’ articles/documentation
What you’ll need:
 At least three years’ experience in a busy customer facing IT Support role
 Proven ability to solve problems in a logical, quick & efficient manner
 Excellent customer service ethos
 A keen interest in IT, from home hobbyist to IT professional
Strong working experience of:
 Active Directory Management
 Windows Imaging
 Apple Mac OSX (Sierra, High Sierra, Mojave)
 Basic Networking
 PBX admin
 Wi-Fi
 Google Suite Apps (Gmail, Drive etc)
 Multi-function printers
 Setting up physical server and desktop hardware
 Helpdesk ticketing system(s)
Beneficial to have:
 An understanding and/or hands on experience with vMware
 Cisco CCNA or Microsoft MCSE
 Experience of using a network/infrastructure monitoring tool such as SolarWinds
 Experience of using a procurement tool to purchase hardware and software
 Experience of working with vendors to place orders for laptops, mobile devices etc

More on Medidata
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.

Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.

MDSOL Europe Ltd is an equal opportunity employer.  We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.


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