Web Producer

Medallia was founded on a simple idea: that companies can win by putting the customer first. Our cloud-based platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company - from executive to the frontline - to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy. We’ve got a culture focused on smarts, kindness, continual learning, and our people love it. Come find out why.

The Role

  • Medallia is seeking a highly effective producer to manage creative deliverables through to completion. As Web Producer, your focus will be medallia.com. You’ll lead web projects from website redesigns to product launches and more. You’re great at communicating with stakeholders, technical resources, and you have a track record of delivering quality end products. You are passionate about creating and managing cutting edge websites, implementing various Marketing tactics and best practices, and have a love for creating seamless user experience, style, presentation, and design.

Responsibilities

  • Oversee the production of creative work for multiple Marketing projects, including ownership of Medallia's web presence
  • Manage projects to be on-time and on-budget
  • Execute web initiatives such as redesigns, product launches, localization, SEO — and track baseline metrics
  • Understand brand guidelines and consistently produce high-quality work

Required Qualifications

  • 4+ years in a creative production role
  • Experience using Google Analytics plus a basic understanding of HTML and CSS
  • Experience with Wordpress and Marketo
  • You know feedback helps you improve, and you enjoy creative teams!

Preferred Qualifications

  • Excellent project management skills and previous website management experience
  • Strong ability to scope, create timelines, budget, and set expectations with stakeholders
  • Strong negotiation skillsExcellent presentation skills and ability to tailor message to any audience
  • Ability to lead and work with creatives and technical teams while delivering work on tight deadlines
  • Basic understanding of lead generation and digital marketing

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


Back to top