VP of Product Marketing

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

The Role and Key Responsibilities

  • Medallia is seeking a highly effective product marketing leader to help share our story with the world. As our VP of Product Marketing, you will articulate a clear, consistent, and creative value proposition for our target markets, while acting as the linchpin between our sales and product teams. You will have the opportunity to lead functional teams across the business to develop compelling go-to-market initiatives and sales enablement programs, while strengthening our product positioning and messaging. 

Product Positioning

  • Drive technical product positioning, messaging, and naming
  • Design and execute market research studies to gain critical insight about customer attitudes and behavior, and develop programs that optimally position our products
  • Strategize and conduct competitive analysis to help identify new marketing opportunities for the company.
  • Lead content development and ensure message alignment throughout all customer touch-points (website, sales team, etc.) 

Analyst Relations

  • Partner with our analyst team to establish and implement a strong communications strategy 

Customer Marketing

  • Highlight product effectiveness by creating a plan to showcase customer success stories     

Basic Qualifications

  • BA/BS or equivalent experience required, MBA is a plus.
  • 5+ years of leadership experience in a technical product marketing role, preferably in a B2B context
  • Experience marketing Enterprise SaaS software    

Preferred Qualifications

  • High attention to detail with ability to remain organized and multi-task
  • Strong written, verbal, editing, and presentation skills
  • Highly collaborative with a deep sense of ownership and accountability
  • Easily builds business partnerships and inspires team members

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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