Vice President, Global Talent Acquisition

    • Pleasanton, CA
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Reporting to the EVP and Chief People Officer the Global Vice President of Talent Acquisition, will play a critical role in the continued success and growth of Medallia by identifying and attracting top talent to join our team.   

You will be a trusted business partner to Medallia leadership and tasked with enabling front line business objectives through talent initiatives as well as being responsible for deploying recruiting programs to address current and future business needs.  


  • Our business is always evolving and growing; therefore, you will be responsible for evaluating, and redesigning processes for candidate experience, interview management, competency alignment, process improvement and automation on an ongoing basis
  • Attract, retain and develop top talent within the talent acquisition team
  • Regularly interact with executives and/or major customers to ensure needs are being met
  • Communication of well developed capacity plan to ensure that hiring targets are met
  • Proactively identify and address hiring needs and partner with Diversity and Inclusion programs
  • Evaluate and refine sourcing and selection procedures
  • Promote diversity in the workplace and ensure recruiting strategies attract diverse candidates
  • Ensure well developed talent pipelines are in place for each department within the organization  
  • Organize recruitment events to establish a strong employer brand
  • Participate in our company’s strategic planning regarding employee development and engagement
  • Research and recommend new sourcing tools and recruiting software (e.g. ATS). 

Required Qualifications:

  • Minimum of 5 years’ experience leading a Global talent acquisition team
  • Hands-on experience with candidate sourcing, interviewing and evaluation
  • Familiarity with Candidate Management Systems and Human Resources software
  • Excellent verbal and written communication skills
  • Deep understanding of recruiting programs, systems and processes
  • Experience building and delivering recruiting processes in a global organization
  • Experience overseeing all businesses R&D/G&A/Marketing 
  • Motivated by the development and successes of your team members

Preferred Qualifications:

  • BSc/MSc in Human resources or relevant field
  • Experience working in a fast paced SaaS OR technology organization

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.

For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

Medallia’s mission is to help companies win through customer experience.

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