Staff Security Operations Engineer

 Lead a movement. Build a community. Never Settle.

Medallia is the global leader in Customer Experience Management. Our goal is to create a customer-centric world where companies see you as a person, and not just their next sale. We do this by creating a bridge between companies and their clients, giving them access to your eyes, ears, and hearts, so they can design and deliver exceptional experiences, every single day. 

Check out what our Engineering Team's All About: 



Medallia’s security team is responsible for the security of the overall Medallia platform and entire global infrastructure. We are looking for exceptional technical experts, who understand multi-tenant SaaS environments, and are able to build best in class security monitoring and incident response capabilities that work at scale.

Medallia is a technology powerhouse and our security challenges cannot be solved by traditional security technologies. This role requires creative thinking and innovative approaches for building a truly intelligence driven monitoring and response capability. This role will be responsible for developing and operating tools, technologies and processes to proactively identify incidents and respond to them.


  • Build, own and operate systems to identify and investigate security incidents (e.g.  IDS, SIEM, FIM etc)
  • Design monitoring and response architecture, and build automation to operate at scale
  • Work across teams to capture data, intelligence and context
  • Build and maintain processes and documentation (e.g. run books) for effectively responding to incidents
  • Demonstrate leadership in working with cross-functional incidence response teams
  • Actively participate in the industry and collaborate with peers from other organizations


  • Strong working knowledge of Linux and Mac OS operating systems
  • Expertise in anomaly detection at various layers of the stack across on-prem and cloud platforms
  • Strong ability to customize commercial and open source monitoring tools to fit the requirements
  • Strong working knowledge of monitoring and response in AWS
  • Demonstrated ability to handle crisis situations and lead response teams
  • Strong leadership, communication and documentation skills

Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law. 


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