Staff Back-End Software Engineer, Data Pipeline

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 


  • As a Staff Software Engineer on the Data Pipeline team you will be joining a team of brilliant engineers responsible for building Medallia’s next generation data integration platform
  • You will play an integral part in defining the strategy for the data integration roadmap, design a system that can operate at scale, manage and evolve existing software systems and most importantly work on a fast growing avenue of feedback collection and analysis that our customers care about deeply


  • Build new systems that collect and manage feedback data from external sources such as CRM, HCM, CX Platforms
  • Engineer a distributed processing engine that will power Medallia Data Infrastructure
  • Build a reactive platform that can monitor feedback data to call out external systems to close the loop
  • Roll up your sleeves and manage the day to day operations of the infrastructure while making sure that the software is continuously becoming more robust, efficient and scalable


  • We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base  
  • We love technology -- and follow the latest technologies and sharing what we learn
  • We are not afraid of failing when experimenting with different technologies, development methodologies, and tools
  • We build strong relationships with team members around the globe


  • 7+ years of commercial industry experience working on complex back-end, distributed systems
  • 7+ years of demonstrated experience with Java, C#, C++ or similar object-oriented languages
  • Knowledge and experience working on cloud-based software
  • Strong communication skills
  • BS in CS or equivalent qualitative degree


  • Experience working on API and data integrations with other third-party systems such as Salesforce, Workday, ServiceNow or similar
  • Knowledge of queuing technologies such as Kafka, MQ or similar
  • Knowledge of NoSQL Data Stores such as Cassandra
  • Experience with highly performant, available, and scalable enterprise-grade applications
  • MS degree preferred

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.

Back to top