Sr Security Operations Engineer

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 


ABOUT THE ROLE

  • Medallia’s security team is responsible for the security of the overall Medallia platform and entire global infrastructure. We are looking for exceptional technical experts, who understand multi-tenant SaaS environments, and are able to build best in class security monitoring and incident response capabilities that work at scale.
  • Medallia is a technology powerhouse and our security challenges cannot be solved by traditional security technologies. This role requires creative thinking and innovative approaches for building a truly intelligence driven monitoring and response capability. This role will be responsible for developing and operating tools, technologies and processes to proactively identify incidents and respond to them.

RESPONSIBILITIES

  • Build, own and operate systems to identify and investigate security incidents (e.g.  IDS, SIEM, FIM etc)
  • Design monitoring and response architecture, and build automation to operate at scale
  • Work across teams to capture data, intelligence and context
  • Build and maintain processes and documentation (e.g. run books) for effectively responding to incidents
  • Demonstrate leadership in working with cross-functional incidence response teams
  • Actively participate in the industry and collaborate with peers from other organizations

QUALIFICATIONS

  • Strong working knowledge of Linux and Mac OS operating systems
  • Expertise in anomaly detection at various layers of the stack across on-prem and cloud platforms
  • Strong ability to customize commercial and open source monitoring tools to fit the requirements
  • Strong working knowledge of monitoring and response in AWS
  • Demonstrated ability to handle crisis situations and lead response teams
  • Strong leadership, communication and documentation skills



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


Back to top