Sr. Engineering Manager - Frontend (Javascript)

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

We are looking for an engineering leader for the frontend team, to lead a group of smart, motivated and fun loving javascript engineers. You will solve challenging technical problems, own your products end-to-end and help take the industry leading SaaS platform to the next level. This is a foundational role, as you will get to hire your team, influence the culture and help build the Medallia DC brand. Medallia DC is an extension of the parent company in Palo Alto, and is located in Tyson’s Corner, Virginia.

We’ve got a culture focused on smarts, kindness, continual learning, and feedback… and our people love it. Come find out why!


THE POSITION

  • As an Engineering Manager at Medallia, You will lead the web development team that is designing, building, and maintaining modern web apps, that empower the client administrators to self-launch and self-serve the Medallia SaaS platform. You will build on Medallia’s state of the art, core service infrastructure and platform. Your work will enable the world’s leading businesses to develop OCEM programs that will enable them to adapt to the demands of their customers.

MORE SPECIFICALLY, YOU WILL

  • Take ownership of the people, process and the product (web apps)
  • Measure delivery progress using KPI’s and communicate plans and updates on a regular basis.
  • Collaborate with Product Management, Design and other engineering teams to effectively align against goals, roadmaps, and commitments.
  • Ensure right technical direction working closely with tech lead and architects.
  • Own the agile processes: scrum mastering, prioritizing, planning, jira grooming and reporting.
  • Be a technologist, who understands the architecture and design decisions, including when tradeoffs must be made. Stay involved with the team thru design and code reviews, bug triage and occasional code contributions.  Instill operational hygiene in team to support what you build. We document on wiki, use newrelic and pagerduty.
  • Be a people manager and cheerleader for your team, coaching and planning individual growth and development.
  • Be a voice of Medallia Engineering on local DC tech scene thru hosting and participating in meetups.
  • And lastly, you will scour your network to find great engineers to join the team, while learning to craft and refine an elevator pitch about why someone should join your team.

OUR ENGINEERING CULTURE

  • We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.  
  • We love technology -- and follow the latest technologies and sharing what we learn.
  • We are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolings.
  • We build strong relationships with team members around the globe.

QUALIFICATIONS

  • 3+ years of direct people management
  • 7+ years of developer/lead/architect level experience delivering customer facing web products using javascript and modern web stack. Our SPAs (single page apps) are built using ReactJS, modern html/css and libraries like karma, selenium etc.
  • Must have agile process experience, ability to lead small to mid size teams and collaborate with distributed teams.
  • Enjoy working with people, developing high performing teams and growing individual careersBring an ownership mindset with quality orientation and DevOps experience.
  • Demonstrate strong software engineering fundamentals. We love BFFs (backend for frontend).
  • BS/MS in Computer Science, Engineering, or related field preferred

KEYWORDS

  • People manager, Management, Team Lead, Architect, Javascript, JSON, Node, React, Angular, HTML/CSS, UI/UX, Selenium, Mocha, Karma, Phantom, Gulp, Microservices, Docker, Artifactory, AWS, Git/Github, Jenkins, NewRelic, SumoLogic, Wavefront.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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