Solutions Consultant, Healthcare

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.


THE ROLE:
In this role, you will be a crucial contributor to Medallia’s Healthcare vertical, a fast-growing, entrepreneurial team dedicated to improving the patient, provider, and member experience across healthcare organizations.
• Work with senior decision-makers at leading companies on a mission-critical task – helping their companies improve in the eyes of their ultimate judges: customers
• Immerse in cutting-edge technology and tackle real business problems
• Gain exposure to premier healthcare institutions and work with great colleagues from diverse backgrounds
• Serve as the subject matter expert on the Medallia technology for the healthcare industry - in both internal and customer-facing aspects
• Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects
• Have the chance to own your career path as vertical grows

Responsibilities

  • Customer Discovery – Build relationships with customers to identify gaps and limitations with their current process/solutions
  • Customer Success Stories – Bring the Medallia solution to life with authentic customer examples during demos
  • Product Demonstrations – Address business concerns and highlight their Medallia-enabled solutions using demos
  • Competitive Analysis – Differentiate Medallia from the other Solutions in the marketplace
  • Solution Design – Design a comprehensive CEM Solution for the customer based on their requirements and corporate goals
  • RFP’s – Respond to RFP with Medallia Best Practices

Required Qualifications

  • Passion for using technology and feedback to transform the experience and outcomes within the healthcare industry
  • Minimum of 5 years experience in a customer-facing roleDeep understanding and demonstrated track record of success in the healthcare industry
  • Experience presenting to executives and managing senior audiences
  • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments
  • Excellent business and technical presentation skills, communication (oral & written), and relationship building skills, across all levels of management
  • Ability to work multiple opportunities and engage with many customers concurrently
  • Bachelor's Degree or equivalent work experience
  • Ability to travel 30%

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.

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