Solution Principal (Automotive)

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

As a Solution Principal, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You are a critical member of the sales team, a leader, teacher, and mentor within a vertical, and a trusted advisor for our prospects and customers. 

Solution Principals strategically partner with the Sales Team to:

  • Build relationships with senior leaders in target strategic accounts, both prospects and customers
  • Meet with senior business leaders at prospect companies to understand their business goals and articulate Medallia’s value proposition
  • Shape our clients’ and prospects’ Customer Experience vision by sharing best practices, telling stories about how other organizations we’ve worked with have approached obstacles and challenges, and generally serving as the senior CX and/or vertical domain expert during sales cycles
  • Present Medallia thought leadership during strategic sales cycles--you are a critical voice of expertise and guidance to help prospects understand how to use Medallia to achieve their business goals
  • Understand Medallia product capabilities and be able to convincingly articulate Medallia’s unique differentiators, particularly as they help solve the business problems faced by each client/prospect
  • Support the sales organization in solution design for the largest, most complex enterprise companies
  • Continue to develop your vertical expertise and share it with the sales team, other Medallia teams, clients and prospects through informal and formal knowledge sharing
  • Actively participate in company-wide strategy and product vision for the vertical or horizontal, representing the market point of view.
  • Mentor and grow future vertical and CX domain experts within the company
  • Partner with the sales team on sales strategy
  • Partner with sales leadership on account strategy, region development and team ramping
  • Partner with the Medallia, (or Partner), Implementation and Managed Services teams to provide best practice guidance, participate in strategic meetings and help with senior relationship management as needed
  • Be an active contributor to the community, both inside and outside of Medallia, through sharing of thought leadership and best practices via content development, speaking events, customer advisory board, etc.

Skills and Expertise:

  • Cross Industry and Channel Customer Experience
  • Customer Analytics
  • Voice of the Customer
  • Net Promoter Score
  • Sales
  • Deep experience within the target vertical of Automotive
  • Written Communication skills and Presenting to Executives    

Required Qualifications:

  • Significant experience presenting to senior executives
  • Expertise in Customer Experience and/or Operational CEM
  • Expertise in Key Medallia Vertical; Automotive
  • Bachelor’s degree
  • Ability to travel 50%+

Preferred Qualifications

  • Masters degree

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


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