Software Engineer, Node.js

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Growing quickly, with a global footprint that spans Silicon Valley, Austin, Washington D.C., New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv, here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

THE ROLE

  • As a Software Engineer on our Product Engineering team, you would be defining the future of Customer Experience over diverse Business-to-Customer(B2C) interactions where your work will connect the world’s leading businesses to their customers using Medallia Customer Experience Cloud
  • You will solve challenging technical problems related to processing the user utterances and help take our innovative Customer Experience(CX) platform to the next level
  • You will be joining a team of brilliant engineers responsible for building Medallia’s next generation Customer Experience Cloud platform using micro service oriented architecture

MORE SPECIFICALLY, YOU WILL:

  • Design, develop, test, and maintain new capabilities and features of Medallia’s Customer Experience Cloud using Node.js/Javascript or Python based microservices and React.js based UI.
  • Build new microservices for integrations with various enterprise systems and services
  • Work in an agile team environment with other SaaS experts
  • Collaborate with product and design teams to build innovative new features and integrations for the Medallia CX platform
  • Improve the scale, quality, performance, and security of our core Medallia applications.
  • Contribute to and extend open source software that is at the leading edge of innovation

MINIMUM QUALIFICATIONS

  • ~5 years of commercial industry experience working on complex back-end or web based, distributed systems or applications.
  • ~ 5years of demonstrated experience with JavaScript/Node.js, Java, Python or similar object oriented or functional languages.
  • 3+ years experience on enterprise product development.
  • 1+ year experience with NoSQL data store technologies such as MongoDB, Cassandra, or similar.

PREFERRED QUALIFICATIONS

  • Experience working on Node.js/Javascript/Express based Web applications
  • Knowledge of queuing technologies such as Kafka or similar
  • Knowledge of Redis, ElasticSearch
  • Knowledge and experience working on microservices based SaaS applications
  • Experience with highly performant, available, and scalable enterprise-grade applications
  • Deep experience with agile software development process
  • Strong communication skills

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

See Inside the Office of Medallia

Medallia is a cloud based software platform—helping some of the largest companies in the world improve their relationships with their customers. The company’s innovative customer experience software captures customer feedback, analyzes it in real-time, and delivers it to everyone in the company—from C-suite to the frontline—to help create experiences that customers love.


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