Software Engineer, New College Graduate (December 2017, Spring 2018)

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Engineering by the Numbers
Sub-second queries on ~500 million record data sets
~20,000 mobile notifications per hour
90%+ sentiment model accuracy supporting 2 dozen languages
Over 500 customers globally, including Verizon, PayPal, and Mercedes Benz
~180 engineers across product and infrastructure

Learn more about our teams, their mission, and where you can impact innovation:

Core Engineering
You will change how people interact with each other in businesses across the world; from how airlines treat tired travelers, or how a utility company’s help desk responds to a power outage, to how hotels make your vacation amazing.  
These improvements are made by:
Gathering feedback from various data sources (feedback collection)
Analyzing vast amounts of text comments buried on review sites (topic + sentiment classification)
Understanding and visualizing trends and causes of issues (data analytics + visualization)
Enabling employees to listen and react to each piece of feedback their customers provide (real-time analysis engine)

Cloud Engineering
Businesses rely on our product to be resilient and fault-tolerant in order to make decisions every minute.  Infrastructure provides the foundation that our product is built upon. Come solve scaling challenges in areas such as distributed storage, job scheduling, service discovery, distributed consensus algorithms, automated cluster deployments, and test optimization by applying your skills in:
Distributed Systems
Operating Systems
Networking and Storage
Software Architecture
Software Performance and Resiliency
Continuous Delivery

Basic Qualifications
Holding or actively pursuing a Bachelor's or Master's degree in Computer Science, Engineering or related field
Have strong CS fundamentals in coding, data structures, and algorithms

Preferred Qualifications
Proficiency in Java
Have a passion for solving difficult problems
Embrace challenges as an opportunity for professional & individual growth
Have a desire to join the greatest Engineering team ever assembled!
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


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