Social Media Marketing Manager

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 

The Role

  • Medallia is seeking a Social Media Manager to focus on raising awareness about Medallia for customers, prospects, influencers, reporters, bloggers, and more
  • You will set goals and objectives for various channels to achieve both reach and impact, including Twitter, LinkedIn, and Facebook, in order to support overall Marketing objectives
  • Medallia is looking for someone who is organized, detail-oriented, and creative - this is a cross-functional position that will work closely with Creative, Product Marketing, Communications, People and Culture, Sales, Legal, and Lead Generation teams
  • You will be a creative storyteller with a passion for language, editing and writing, and possess basic graphic design skills
  • You will develop a strategic plan and manage both for long-term objectives as well as act quickly to execute on short-term communications needs
  • You will recommend strategic paid campaigns with influencers to extend our reach and impact<insert bullets of role description>


  • Content
  • Lead content development and ensure message alignment and strategy
  • Develop a strategic plan, including editorial calendar, for various channels
  • Collaborate with various stakeholders across the organization as well as within Marketing
  • Work with creative team on graphic design support

  • Reporting
  • Develop and achieve metrics-driven success for both brand and lead gen impact
  • Develop business case for using HootSuite or another vendor to support strategic objectives
  • Work directly with Lead Gen teams on tracking and tagging to support overall Marketing objectives
  • Collaborate with PR and communications to support key messages and branding, such as shares or impressions, as well as launches, announcements, large scale events and campaigns

Minimum Qualifications

  • A Bachelor's Degree or equivalent work experience
  • 5+ years of experience in social marketing in a B2B context
  • Enterprise software / SaaS experience required
  • Proficiency with Marketo for tracking campaign success
  • Experience with Twitter, Facebook, LinkedIn and other platforms

Preferred Qualifications

  • Proven track record in both brand-building and lead generation to support a growing company
  • Working in or with a high technology sales department with an understanding of sales cycles and deal complexity
  • Must possess excellent written, verbal and visual communication skills

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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