Senior Tax Manager

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 

We are a high-growth, full-scale (>1K employees) global SaaS company that is building a solution that we believe can make us one of the largest software companies in the world. We are a late-stage, well positioned to move to the public markets, and are building teams, processes, and systems that are public grade and can take us to $1B+/year in revenue.

This is a headquarters based position in San Mateo, California.

The Role

  • Medallia is looking for a highly-driven Senior Tax Manager to create Medallia’s Tax team. This position reports to the Chief Accounting Officer and will be responsible for managing the Company’s tax operations including but not limited to the global tax provision, forecasting, filing, tax reporting, and compliance. The Senior Tax Manager will interface with upper management and various cross functional teams.  This is the foundational internal tax hire and this position offers the opportunity to deliver experience and expertise, and build the tax function at Medallia. 


  • Prepare, review, and deliver the global tax provision. 
  • Lead and review, with external partners, all federal, foreign, and state tax returns; and manage audits and inquiries by governmental authorities. 
  • Be responsible for all aspects of transactional tax (sales tax, use tax, property tax, foreign goods and services tax, etc.) Leverage existing teams to ensure compliance and generate strategies in these areas.  
  • Fluent in accounting for purposes of tax provision preparation.  Prepare position papers, liaise with outsourced tax professionals and tax and financial statement auditors on matters. 
  • Working closely with Medallia’s sales and legal teams, support customer deals with tax advice and strategies.  
  • Partner with Medallia’s corporate legal team regarding tax impact of structures and intercompany agreements and structures.  
  • In addition, support global stock administration activities, in partnership with legal and HR. 
  • Prepare roadmaps for global tax planning strategies, and to achieve greater automation and scale in our process. 
  • Design, improve, and execute SOX tax controls around both provision and transactional tax controls. 
  • Drive continuous improvements to the process and methodologies used in the tax department.

Preferred Qualifications

  • 8-10 years of income tax experience.
  • Big 4 experience.
  • CPA and/or JD.
  • Ability to self-direct.
  • Creative thinking.
  • Flexible mindset and willingness to embrace change.
  • Detailed knowledge of income tax provision and accounting requirements under US GAAP (ASC 740 and related guidance). 
  • Experience with the technology industry and a robust network of peers and advisors in the technology industry.
  • Unwavering integrity.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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