Senior Software Engineer, Core APIs

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 


  • As a Senior Software Engineer on our Core API team, you will develop APIs that power our core products and external integrations.
  • Your work will connect the world's leading businesses to their customers using modern web technologies over a service-oriented architecture.
  • You will solve challenging technical problems related to APIs and throughput, and help take the industry leading SaaS platform to the next level.


  • Design, build, and maintain REST APIs for Medallia’s core products, including analytics, integrations, and self-service capabilities
  • Collaborate with product and design teams to build innovative new features and products for the Customer Experience space
  • Improve the scale, quality, performance, and security of Medallia’s applications


  • We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.  
  • We love technology -- and follow the latest technologies and sharing what we learn.
  • We are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolings.
  • We build strong relationships with team members around the globe.


  • 5+ years experience in a technical role working on distributed systems and web services
  • 3+ years experience on product development teams
  • Fluency in Java, Java Libraries, Java Frameworks
  • BS in Computer Science, Engineering, or related field


  • Knowledge of HTTP specification and REST architecture
  • Knowledge of distributed systems and networks
  • Experience with API frameworks, e.g. Swagger or RAML, and API lifecycle infrastructure and management tools
  • Experience building high performance, well tested applications
  • Strong practitioner of best practices
  • Strong customer focus, ownership, and drive
  • Deep experience with agile software development process

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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