Senior Product Manager, Mobile

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

The Role

  • As a Senior Product Manager, you will be a key member of Medallia’s product organization and responsible for driving vision, roadmap and execution for Medallia’s mobile applications, which are used everyday by tens of thousands of users.
  • You’ll work with a talented cross-functional team including design, engineering, sales, marketing, and professional services to create product strategy, prioritize, and drive features through the product development life cycle, all in a fast-paced, agile environment.
  • You’ll also be heavily customer-facing, working with many of our most innovative clients to help them bring their customer experience programs to life and representing Medallia at our global conferences.


  • Drive the vision, roadmap, and feature development for Medallia’s mobile applications
  • Gain deep insights into articulated and unarticulated market needs through on-going customer and market research
  • Achieve product sales, customer reference, and end-user adoption goals in collaboration with sales, marketing, and services teams
  • Communicate effectively across Medallia and with our customers to gather feedback and share updates


  • 3+ years of product management experience, with at least 1 year on mobile, in a high-growth startup or from a large, world-class, enterprise product organization
  • Proven track record of setting product vision, translating vision into a product roadmap, executing on product delivery, and taking the product to market
  • Experience in enterprise SaaS in customer-facing roles, preferred
  • Experience managing and launching multiple mobile applications (either in consumer or enterprise)
  • Experience with user research, design thinking, and agile development methodologies, preferred
  • Excellent ability to empathize and communicate with people with different points of view
  • Bachelor’s degree in Engineering, Computer Science, or related field; MBA preferred

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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