Senior Product Manager, Advanced Analytics
- As a Senior Product Manager, you will be a key member of Medallia’s product organization and responsible for driving vision, roadmap and execution for Medallia’s Text Analytics solutions, which are used everyday by tens of thousands of users.
- You’ll work with a talented cross-functional team including design, engineering, sales, marketing, and professional services to create product strategy, prioritize, and drive features through the product development life cycle, all in a fast-paced, agile environment.
- We are using the latest technologies in AI, NLP, big data and machine learning to build a state of the art text analytics platform that allows companies to gain holistic insights and sentiment analysis into customer experience and interaction data. You should have a deep background in enterprise BI, advanced analytics to drive best in class thinking and will be responsible for driving a range of predictive and prescriptive analytics applications on text and unstructured data for a wide range of user persona.
- You must be results-oriented, a self-starter, and have deep customer-facing experience. You’ll translate user problems into a great product, while managing complex product decisions and trade-offs in a global environment.
- You’ll be working with many of our most innovative clients to help them bring their customer experience programs to life and representing Medallia at our global conferences.
- Drive the vision, roadmap, and feature development for Medallia’s Advanced Analytics product offerings
- Gain deep insights into articulated and unarticulated market needs through ongoing customer and market research
- Inspire a cross-functional team of product managers, designers and engineers to identify the most impactful problems to solve, and then innovate solutions that delight customers
- Achieve product sales, customer reference, and end-user adoption goals in collaboration with sales, marketing, and services teams
- Communicate effectively across Medallia and with our customers to gather feedback and share updates
- 5+ years of product management experience, with at least 1 year in Analytics, in high-growth startups or from a large, world-class, enterprise product organization
- Proven track record of setting product vision, translating vision into a product roadmap, executing on product delivery, and taking the product to market
- Experience in enterprise SaaS in customer-facing roles, preferred
- Deep background in enterprise BI & text analytics technologies, big data platforms, machine learning, and applying advanced analytics technologies to solve real business problems
- Experience using SCRUM tools to manage the product milestones and communicate priorities
- Excellent ability to empathize and communicate with people with different points of view
- Exceptional at planning, setting expectations, making and meeting commitments
- Bachelor’s degree in Engineering, Computer Science, or related field; MBA preferred
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