Senior Product Manager, Advanced Analytics

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Ranked in the top 7 on the Forbes 2017 World's Best 100 Cloud Companies List, Medallia solves one of the most fundamental challenges to businesses today. At a time where all companies strive to be "customer centric," the customer's experience truly has become a company’s brand (fact: consumers buy more based on ratings and reviews than on branding or advertising). Currently over 500 companies trust Medallia and its proprietary software platform. Backed by Sequoia Capital as the largest investment in their portfolio, Medallia is growing rapidly and well-positioned to move to the public markets.

Rapid innovations and explosion in messaging, surveys, conversational, Chat, SMS, social, etc. listening and feedback tools and channels have redefined the engagement models between businesses and their customers. Capturing this data at scale and making it actionable will differentiate winners from laggards as more and more businesses strive to compete and differentiate on customer experience.

The Role

  • As a Senior Product Manager, you will be a key member of Medallia’s product organization and responsible for driving vision, roadmap and execution for Medallia’s Text Analytics solutions, which are used everyday by tens of thousands of users.
  • You’ll work with a talented cross-functional team including design, engineering, sales, marketing, and professional services to create product strategy, prioritize, and drive features through the product development life cycle, all in a fast-paced, agile environment.
  • We are using the latest technologies in AI, NLP, big data and machine learning to build a state of the art text analytics platform that allows companies to gain holistic insights and sentiment analysis into customer experience and interaction data. You should have a deep background in enterprise BI, advanced analytics to drive best in class thinking and will be responsible for driving a range of predictive and prescriptive analytics applications on text and unstructured data for a wide range of user persona.
  • You must be results-oriented, a self-starter, and have deep customer-facing experience. You’ll translate user problems into a great product, while managing complex product decisions and trade-offs in a global environment.
  • You’ll be working with many of our most innovative clients to help them bring their customer experience programs to life and representing Medallia at our global conferences.


  • Drive the vision, roadmap, and feature development for Medallia’s Advanced Analytics product offerings
  • Gain deep insights into articulated and unarticulated market needs through ongoing customer and market research
  • Inspire a cross-functional team of product managers, designers and engineers to identify the most impactful problems to solve, and then innovate solutions that delight customers
  • Achieve product sales, customer reference, and end-user adoption goals in collaboration with sales, marketing, and services teams
  • Communicate effectively across Medallia and with our customers to gather feedback and share updates

Minimum Qualifications

  • 5+ years of product management experience, with at least 1 year in Analytics, in high-growth startups or from a large, world-class, enterprise product organization
  • Proven track record of setting product vision, translating vision into a product roadmap, executing on product delivery, and taking the product to market
  • Deep background in enterprise BI & text analytics technologies, big data platforms, machine learning, and applying advanced analytics technologies to solve real business problems
  • Experience using SCRUM tools to manage the product milestones and communicate priorities
  • Excellent ability to empathize and communicate with people with different points of view
  • Exceptional at planning, setting expectations, making and meeting commitments
  • Bachelor’s degree in Engineering, Computer Science, or related field

Preferred Qualifications

  • Experience in enterprise SaaS in customer-facing roles
  • MBA

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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