Senior Creative Editor / Writer

Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our cloud-based platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends. Come find out why.

The Role - Medallia is seeking a Senior Creative Writer / Editor. We’re looking for a professional who is not only technically proficient in copywriting and editing, but also with a strong sense for storytelling. This person will be the guiding creative voice for the Medallia brand. The ideal candidate would provide direction to the brand voice & tone and be the principal writer for major brand initiatives. They would also manage and guide freelance writers.

Key Responsibilities

  • Define and manage Medallia brand voice & tone attributes and guidelines
  • Actively engage in all aspects of the writing process with close attention to detail—including research, writing, and editing
  • Write and edit diverse communications (Web, email, scripts, brochures, leadership remarks, etc.) that differentiates Medallia
  • Adapt the Medallia brand voice to various communication channels and audiences
  • Translate complex product information into clear, vibrant lay language
  • Identify, develop, and execute on creative and strategic initiatives to cultivate and increase brand loyalty
  • Manage freelance writers

Required Qualifications

  • 5+ years as a writer / editor in a creative production role
  • 2+ years of experience in multi-channel tactics
  • Exceptionally strong storytelling skills with ability to write strong headlines as well as longer form prose like scripts and blog posts
  • Extremely strong written and verbal communication skills
  • Extensive familiarity with SEO and Google Analytics, with ability to track performance and make decisions based on analytical analysis
  • Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines
  • You are unfazed by tight deadlines and conflicting priorities and remain calm under pressure
  • Positive, take-charge demeanor in fast-paced environment

Preferred Qualifications

  • Experience as an editor at a notable publication or high-volume website covering news and/or culture
  • Basic understanding of lead generation and digital marketing

Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion,national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.

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