Senior Back-End Software Engineer, Distributed Systems

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 


  • As a software engineer at Medallia, you will be joining our Distributed Systems team - the backbone of our CEM service. We are looking for you to utilize the latest in open source technology to develop the next generation interaction platforms to engage with our client’s customers.  
  • You will get the opportunity to represent some of the world’s most recognizable brands as you develop a platform to interact with their customers.  
  • Take on the responsibility of designing, developing, and operating mission critical applications that sit at the heart of Medallia’s infrastructure and be a foundational member of this rapidly growing team.


  • Design, build and operate our next generation, mission critical, interaction platforms that will be used by our clients to engage their customers over automated chatbots, web, and SMS; utilizing open source projects like Cassandra, Kafka and Akka
  • Develop reliable, performant, and scalable code for our high-volume system which currently handles millions of interactions per day supporting over 500 global brands
  • Develop, test, deploy, monitor, and improve our distributed systems, frameworks, and libraries
  • Design/consume REST APIs and create microservices on our next generation service platform


  • We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and code base.  
  • We love technology -- and following the latest technologies and sharing what we learn.
  • We are not afraid of failing when we are experimenting with different technologies, development methodologies, and toolings.
  • We develop strong relationships with team members around the globe.


  • 5+ years of commercial industry experience working on complex back-end distributed systems
  • 5+ years of demonstrated experience with Java or C++ (or other object oriented language)
  • 3+ years experience with distributed NoSQL databases,  Cassandra and Voldemort a plus
  • Experience with stream processing platforms; Kafka a plus.
  • Experience with SOA, designing/creating REST APIs
  • Experience with highly performant, available, and scalable enterprise-grade applications
  • Strong Communication Skills
  • BS CS or equivalent qualitative degree (MS preferred)

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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