Senior Back-End Software Engineer, Data Pipeline

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 


THE POSITION

  • As a Senior Software Engineer on the Data Pipeline team you will be joining a highly talented team of engineers responsible for scaling the Medallia data integration platform to 10x the current volume
  • You will play a key role by designing a streaming message system, implementing fault-tolerant microservices, and providing instrumentation for our operators to achieve .9999 uptime
  • Our CXM platform turns customers feedback into great companies. We capture feedback everywhere customers are, connect the feedback to everything else we know about them, and deliver insights and action in real-time allowing front line employees at the world's biggest brands to make smarter, more informed daily decisions.

SPECIFICALLY, YOU WILL:

  • Build a CXM (Customer Experience Management) system of record that integrates with data from CRM, marketing automation, commerce systems, customer service systems, and customer feedback channels
  • Design new bulk data APIs for external platform customers to upload and retrieve records asynchronously at high scale
  • Build a reactive platform that can monitor feedback data and hook external systems to “close the loop” with customers
  • Dark launch new data channels without disrupting a feedback publishing system that processes up to 100 million records per day
  • Hydrate an in memory database to power our realtime analytics and custom reporting solution

OUR ENGINEERING CULTURE

  • Medallia is part of your self improvement journey - you will become both a better learner and a more effective teacher
  • We don’t expect you to be perfect but you must push for great
  • We love technology -- and dig deep to understand how it can solve problems for our customers
  • We celebrate success as often as we learn from failure
  • We build strong relationships with team members from around the globe

QUALIFICATIONS

  • 5+ years of commercial industry experience working on complex back-end, distributed systems
  • 5+ years of demonstrated experience with Java, C#, C++ or similar object-oriented languages
  • Knowledge and experience working on cloud-based software
  • Strong communication skills
  • BS in CS or equivalent qualitative degree

PREFERRED QUALIFICATIONS

  • Experience working on API and data integrations with other third-party systems such as Salesforce, Workday, ServiceNow or similar
  • Knowledge of queuing technologies such as Apache Kafka, Apache Spark, MQ or similar
  • Knowledge of NoSQL Data Stores such as Cassandra
  • Experience with highly performant, available, and scalable enterprise-grade applications
  • MS degree preferred



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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