Senior Analyst, Accounts Receivable

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

The Role:
Medallia, Inc. is looking for a Sr. Accounts Receivable Analyst to join the credit and collections team within Finance reporting to the U.S. Controller. The position will help oversee receivables and collection efforts aimed to improve operational metrics and timely collection of receivables.  This position requires a driven individual who has refined communications skills and exceptional business acumen.  He or she must be able to work independently, understand and deploy a variety of strategies to navigate timely collections with customers, and partner with Medallians in servicing the customer.  


  • Run daily bank reports and apply cash for AR invoicesContact customers via telephone and email and maintain consistent follow up and communications
  • Meet or exceed cash targets as assigned and prepare collection forecast on a monthly & quarterly basis
  • Prepare daily forecast and report status to Management on weekly basis
  • Work closely with Order Management to ensure all Customer data is up to date and Purchase orders are received in a timely matter
  • Work with cross-department team to respond to invoice disputes by reading and understanding legal agreements and order forms related to the sale
  • Respond to general AR requests such as requests for invoice copies, W9, new customer vendor forms and other general customer inquiries
  • Assist with documentation of policies and procedures related to assigned responsibilities
  • Prepare credit memo request packets containing required backup and approvals for auditEvaluate credit worthiness of customers utilizing web-based credit reporting services such as D&B and CreditRiskMonitor and document approvals in Netsuite
  • Run AR Aging report and document daily collection activities on Aging Spreadsheet
  • Maintain AP contacts in Netsuite
  • Send dunning letters at regular intervals for past due invoicesProcess refunds to customers for overpaymentsPerform and complete ad hoc projects as needed


  • You are excited to apply your practical experience as well as academic knowledge from a Bachelor’s degree in Accounting or Finance to a fast-paced (and fun!) work environment
  • 5+ years of revenue accounting experience - SaaS company a plus
  • Experience with and NetSuite is a plus
  • Excellent computer skills with MS Office software, including Excel (Advanced Level), Word, and PowerPoint; and Independently take ownership to manage assigned tasks
  • Ability to provide customer experience while contacting delinquent customers
  • Outstanding written and oral communication skills
  • Ability to juggle multiple invoice disputes at once (ability to follow up is key in this role)
  • Ability to work with a distributed team, and partner with Sales Management and other business partners

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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