Sales Development Representative (Austin)

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Medallia Sales is a fast growing, global, no­-nonsense and approachable organization where the best ideas are implemented, no matter where they come from. We are a late stage start-up with a culture focused on smarts, kindness, continual learning, and feedback.  Our people love it. Come find out why!

The Role

  • Medallia’s Sales Development Team is a critical component of our sales model and has helped fuel the company’s incredible growth over the past several years. You will have the opportunity to prospect into a remarkable portfolio of brands and engage in meaningful executive interactions.  As you build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events, you will also build a set of skills that differentiates you from your peers in the market. This role requires you to be highly motivated and driven to develop new business prospects from multiple sources including outbound marketing activity, prospecting lists and personal discovery through individual research.

Responsibilities

  • Generate business through outbound lead activity and research companies to identify new prospects
  • Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
  • Effectively communicate Medallia’s value proposition to both prospects and customers
  • Nurture prospects in Salesforce through email and communication efforts
  • Build key relationships and collaborate with field sales representatives on their respective territory accounts to continuously generate new pipeline through account research, strategy, and outreach
  • Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
  • Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
  • Qualify inbound leads and prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
  • Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences

Required Qualifications

  • Bachelor’s Degree or equivalent work experience
  • 1+ years of sales experience in a technology company
  • Proven skills in account development, opportunity qualification, pre-call planning, call structure/control, and time and territory management
  • Self-motivated with a diligent work ethic
  • High level of integrity and strong commitment to building a successful company
  • Flexible to travel to regional training courses and events

Preferred Qualifications

  • Demonstrated success in prospecting into Fortune 500 companies
  • Previous experience with Salesforce



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


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