Regional Director - NYC

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 


About the Sales Team

  • Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecoms, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands. A team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun!

Responsibilities

  • Lead a team of Sales Directors
  • Support Sales Directors in opening new accounts; this includes partnering on prospecting strategies, meeting preparation efforts, and territory reviews
  • Own, drive, and accurately forecast new software bookings, retention, and up-sell/cross-sell opportunities
  • Define territory strategies, account lists, and quota expectations
  • Attract, recruit and hire Enterprise Sales Leaders and President’s Club attendees
  • Inspire, develop, and retain high-performing Sales Directors
  • Partner with key members of the Sales Ecosystem (Solutions Consulting, Account Management, and Inside Sales)
  • Build and execute relationships and go-to-market strategies with key Medallia Partners such as management consulting firms and global system integrators
  • Partner internally with Sales Leadership, Sales Ops and Marketing to continuously improve our sales approach and win rate
  • Work with your Area Vice President and sales leadership team to set the vision, strategy, and tone for your region

Required Qualifications

  • 2+ years as a first tier leader of a high-performing enterprise software sales team
  • 5+ years as a top-performing individual contributor in an enterprise software sales role
  • Demonstrated experience building and maintaining C-suite relationships
  • Demonstrated experience consistently exceeding quota in an enterprise sales organization

Preferred Qualifications

  • Track record of inspiring and developing high-performing sales professionals
  • Previous experience/knowledge of the Customer Experience Management space



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


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