Medallia

Program Manager, Insights (Remote)

3+ months agoAustin, TX
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia Strategy Analytics Team (MSAT) is a first-of-its-kind experience management consulting team.  Its role is to help our customers realize the value of their investments with Medallia by uncovering data-driven insights and stories to inform their customer experience management and program strategy and maximize its ROI.
MSAT is a global, high-performing team, with a track record of performance. Team headcount has grown 2x over the past 2 years, client work has averaged an NPS of 90, and team engagement scores are some of the highest at Medallia.
Today, MSAT is staffed by a cross-discipline team of problem solvers who are located in the San Francisco Bay Area, Virginia, New York, London, and Munich. They have a mix of MBA, Ph.D., and BS/MS in quantitative/research disciplines. We’ve only just scratched the surface of MSAT’ potential, and our team’s role is critical to the near and long-term distinctiveness of Medallia!
The Role:
Act as a trusted advisor of Experience Management consulting projects to both existing and prospective customers of Medallia’s software– this can range from full Experience Management Strategy projects, data-driven goal setting, financial linkage analysis, predictive analytics, etc.
Responsibilities:
Lead & own the delivery of data-driven consulting projects to propel Medallia clients' Experience Management maturity and financial impact across their organization. 
Analyze operational, customer, and financial data, alongside some of the world's largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
Drive all aspects of Experience Management consulting projects (scoping, delivery, quality, and team management and coaching) to help Medallia’s clients take action on business opportunities identified using customer feedback data.
Develop new consulting offerings in areas related to operational customer experience management (OCEM) based on emerging needs from the market.
Act as a trusted advisor to sales, product, and Medallia’s professional services organization on the application of OCEM best practices to client programs, new markets, products, and methodologies.
Minimum Qualifications:
Bachelor’s Degree in quantitative/research field or equivalent practical experience.
6+ years of experience in management consulting or other analytically-focused project leadership roles.
Excellent problem-solving and analytical skills.
Experience with data analysis and quantitative research methodologies, with a particular focus on regression-based analysis.
Ability to formulate hypotheses, search for patterns, and find the story in the data.
Experience developing and delivering executive-level presentations.
Experience leading consulting projects both autonomously and as a team.
Strong team leadership and communication skills.
Quick learner/creative thinker/self-starter.
Preferred Qualifications:
Ph.D., MBA, Master in Data Science, or other equivalent advanced quantitative/research degree.
Experience with a statistical software package (e.g., R, STATA, SPSS, SAS).
Previous CX / OCEM experience.1+ years experience in selling consulting engagements, either directly or indirectly as a person supporting the key consulting salesperson.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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Job ID: 74236923-7421-4b1e-9695-71ca54b47282