Professional Services, Program Manager (Toronto)
- Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints
- Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer’s businesses goals, including driving product enhancements to data analyses
- Consult with customers on best practices in customer experience management
- Leverage the latest Medallia Experience Cloud’s tools, features and functionality to your customer’s needs
- Develop and manage project plans while driving the internal coordination and execution of tasks across teams
- Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions
- Minimum of 5 years of experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment.
- Have at least 3 years experience in fostering customer happiness and retention via relationship management at multiple levels of a clients' organization, from day-to-day project managers to senior stakeholders.
- Able to travel up to 25%.
- Education: BA/BS, with evidence of technical experience or equivalent relevant experience.
- Experience directly working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B (any industry), and/or Retail.
- Advanced degree, PMP certification
- Have a passion for software/IT.
- Are relentlessly customer-oriented, and have an innate understanding of the tenets of good client service.
- Have experience working in enterprise or SaaS professional services
- Embrace opportunities to learn new technical concepts
- Are comfortable under pressure and are adept at creative problem solving, setting and maintaining appropriate expectations, and communicating complex concepts.
- Have a drive for excellent work that fuels your passion to deliver only the highest quality outcomes in a fast-paced, high-volume environment.
- Are psyched to join a company at a thrilling stage of growth, with an exceptional customer list and an impressive set of investors!
See Inside the Office of Medallia
Medallia is a cloud based software platform—helping some of the largest companies in the world improve their relationships with their customers. The company’s innovative customer experience software captures customer feedback, analyzes it in real-time, and delivers it to everyone in the company—from C-suite to the frontline—to help create experiences that customers love.
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