Head of Strategy & Ops - Global Marketing

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 

THE ROLE:
As the head of Strategy & Operations, you will be a key thought partner to our CMO to help drive our overall strategy and vision for our global Marketing organization. You will own strategic planning and operational processes, including goal setting and tracking, budgeting, headcount management, and strategic internal consulting projects and communications. A highly cross-functional role, you will work with key partners in Sales, Sales Ops, Product, Professional services, among others.

KEY RESPONSIBILITIES:

  • Help drive Medallia’s marketing strategy globally.
  • Create insights for the team leveraging internal and external data while managing core internal communications and operational deliverables.
  • Ensure alignment between marketing strategy, Sales strategy and Product strategy.
  • Support development of goals with Marketing leadership team, including the development of and proper tracking of performance metrics.
  • Develop and maintain Global marketing dashboard, including ROI metrics.
  • Support annual and quarterly planning, and global budget management across multiple markets.

ABOUT YOU / CRITICAL COMPETENCIES:

  • Track record of developing strong, collaborative relationships, built on mutual respect and trust, at multiple levels across an organization.
  • Comfortable navigating complex organizations with a strong understanding of key Marketing, including: Lead Gen, Product Marketing, Branding, Communications and Partner Marketing.
  • 10+ years in Marketing Strategy, Management Consulting or other relevant roles.
  • Detail orientated - reliably deliver high quality work.
  • Entrepreneurial, with a passion for taking initiatives and building something great.
  • Passion for fast-paced, sometimes unpredictable startup culture and environment.
  • Passion for or experience in customer experience.
  • MBA or other graduate degree



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.


Back to top