Head of Procurement

Medallia is the global leader in Customer Experience Management.  Our cloud-based platform enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

We are a high-growth, full-scale (>1K employees) global SaaS company that is building a solution that we believe can make us one of the largest software companies in the world. We are a late-stage, pre-IPO, and are building teams, processes, and systems that are public grade and can take us to $1B+/year in revenue.

This is a headquarters based position in San Mateo, California.

Check out what our Procurement Team's All About!

Our Supplier Management Priorities: 
- Functionality
- Quality
- Cost
- Timeliness
- Cash flow

The Role

  • We are looking for our first Head of Procurement who, partnering with key functions across Medallia, will architect and execute a best-in-class procurement function.
  • This position will initially have two direct procurement staff and will report to the our IT Operations leadership.

More Specifically, You Will:

  • Review current procure-to-pay workflows and systems to determine changes to enable optimized outcomes (see Supplier Management Priorities) and 100% controls compliance.
  • Determine appropriate thresholds and approvals for purchase order and procurement card usage, including incorporation with Concur and NetSuite systems.
  • Provide recommendations for streamlining Medallia’s Commitment and Expenditure Policy while not introducing risk to the procure-to-pay process.
  • Work closely with Legal and Finance to optimize procurement contract requirements, defaults, and back-stop terms provisions.
  • Develop forecasting methodology for all indirect and data center procurement.
  • Review all SaaS and other contracts and deliver material improvements to cost and working capital parameters.
  • Working closely with Engineering and SaaSOps, determine optimal suppliers and build-out strategy of Medallia’s data centers and development operations worldwide.
  • Lead the existing procurement team and transform the function into a high-performing engine.
  • Architect an initial and ongoing program for negotiating (including re-negotiation of existing) contracts and other procurements.
  • Utilize team and key staff linkages to ensure controls for received goods and services.
  • Work with Accounting to develop a tight, fast-cycle 3 way matching process without requestor lapses for invoice approvals.
  • Work with Treasury to manage the company’s D&B rating through prompt payment cycles and other drivers.

Preferred Qualifications

  • At least 10 years experience in procurement and commodity management, ideally both direct and indirect procurement.
  • Extensive experience in negotiating SaaS purchase contracts (Salesforce, NetSuite, Workday, etc.) with industry-leading results.
  • Proven track record as a procurement or commodity management leader responsible for an annual procurement budget of >$50M with global scope.
  • Supervisor or manager experience, both with direct staff and external outside expert resources.
  • High-growth SaaS or technology company experience.
  • Successful start-up and public company experience.
  • Bachelor’s degree in supply chain, materials management, business administration, or equivalent.

About You:

  • Strategic negotiator to the mutual benefit of Medallia and our supply chain.
  • Inherently frugal.  Nothing makes you prouder than getting the best, sustainable deal on the planet while never over-negotiating the outcome.
  • Suppliers describe as tough, but fair and loyal when warranted.
  • Gets the numbers and understands the fundamentals of contract law.
  • Hands-on first-level manager who thrives on both direct/individual contributor activities and leadership.
  • Growth mindset – love learning something new everyday.
  • Unwavering integrity.

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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