First Impression Coordinator

Company Overview

Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our SaaS platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends.

Come find out why.

The Team

Medallia Human Resources is the company’s cultivator of talent, development and culture. Constant in our minds is our goal of nurturing a sphere of influence around our brand: both externally, working with candidates and vendors, and internally, within the hearts and minds of our coworkers. We’re responsible for people process: recruitment, hiring, onboarding, benefits, performance management and growth, and support during life-changing moments. Our team balances playfulness and collegiality with dogged ownership of our projects in pursuit of our ultimate purpose: finding the best people and creating an environment in which they’re free to be their best, in the workplace and in their lives.

The Role

You have 15 seconds to change someone’s day; one chance to make Medallia’s first impression. As our First Impressions Coordinator you live your job title, 100 times a day. You will be the first person that Medallians, candidates, and visitors meet when coming to our office, and the one that they remember when they leave. Warm, welcoming, and thoughtful are words your friends use to describe you. If you dig organization, love playing Tetris with calendars and are passionate about demonstrating a sense of hospitality at all times, your search stops here. This is an exciting opportunity to make a huge impact on our growing team, especially if you thrive in rapidly-changing environments and relish making sense of everyday shenanigans.


  • Serve as our office receptionist: greet visitors, take phone calls, sign for packages, and maintain a pleasant, welcoming environment

  • Answer incoming calls to the main phone line and reroute accordingly; distribute mail and packages

  • Maintain professional appearance of the hospitality space (all common areas: lobby, cafe, library and front desk) throughout workday

  • Assists with the coordination of internal events such as company onsites, celebrations and happy hours

  • Assist with miscellaneous office administrative tasks as assigned, including research projects and streamlining processes for the office 


  • Obtained or working towards a bachelor’s degree

  • 1-2 years experience in customer service

  • Experience with Microsoft Suite (Excel, Word, Powerpoint) and GoogleApps

  • A passionate, detail oriented multi-tasker and self-starter

  • Ability to consistently demonstrate warmth, kindness and humor no matter the situation or interaction

  • Highly organized, responsible, and trustworthy

  • Facilitates communication clearly and concisely in a courteous manner

Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.

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