Engineering Manager

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

We are seeking a tenured senior manager capable of not simply operating, but thriving in this type of environment​— providing context, removing roadblocks, developing people and guiding them to success. Your team will be positively impacting the lives of millions of people everyday! You’re pushing technology to its limits.

About you:

  • You’re in standup circles listening to blockers from the team in one moment and sitting in a product strategy with the company senior leadership in the next.
  • You constantly scour LinkedIn, Hired, and every possible candidate sourcing tool to find great talent, and can recite an elevator pitch about why someone should join your team...in your sleep.
  • You appreciate the need of the right amount of process.
  • You are not afraid of failing while experimenting with different development methodologies, tools, and process until you find what works for your team and your company overall. 

About the job:

  • As a Engineering Manager, you will specialize in leading and motivating a team of engineers through a journey of cross functional dependencies and project priorities as well as professional and technical development. Most importantly, you will be an innovative force that drives the team to always learn and grow all while delivering an exceptional product to our clients. 

Day to day rewards of the role are:

  • Leading one of our core engineering teams; including attracting, developing, and retaining exceptional talent
  • Partnering with Product Managers/Design to provide technical guidance in support of building a phenomenal product.
  • Execution against the full SDLC, its organization, coordination and ongoing management
  • Partnering with cross-­functional stakeholders to balance innovation, quality, and technical debt
  • Working with a “Think Tank” of peers to develop, define, and deliver against Medallia’s technical roadmap
  • Play an active role in shaping and evangelizing Medallia’s global engineering organization.

Qualifications:

  • 5+ years of experience directly managing people.
  • 7+ years of experience shipping high ­quality, customer­-centric software.
  • Experience managing the software development lifecycle using agile methodologies.
  • Proficiency working within a fast­-paced, flat, agile, and distributed environment.
  • BS/MS in Computer Science, Engineering, or related field preferred.



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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