Director, Talent Programs and Performance

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

THE OPPORTUNITY:
The Medallia People and Culture team speaks directly to its name. The company’s cultivator of talent, champion of development, and safekeeper of culture, People and Culture defines Medallia both as a brand and employer. Inspired to find and bring out the best, we’re responsible for our people processes: recruitment, hiring, onboarding, benefits, performance management and growth, and support during life-changing moments. Our team balances playfulness and collegiality with dogged ownership of our work. So, what’s missing? YOU! 
We’re looking for an exceptional strategic talent management professional to shake things up: evaluate, refine and scale our talent strategy, processes and solutions across Medallia.  Focus areas include talent assessment, performance management, succession planning, and employee engagement. The role reports directly into our Global Head of People and Culture, partners closely with our people operations leaders, HR business partners and business leaders globally. 
You believe that we can learn from tradition or practices that may have worked in the past, but cannot and will not be constrained by what has been done or what other companies do. You have passion for talent development - you’re agile, data-driven and scientific but you’re also curious and an explorer.  You push for great.  You crave success through close partnership and collaboration. 

RESPONSIBILITIES:

  • Take Medallia talent management to the next level: 
  • Design and implement global talent management strategies to identify, monitor and retain top talent, facilitate movement and development of talent, and build a robust and diverse leadership bench. 
  • Create a succession planning program for our executives in partnership with our department's HR Business Partners. 
  • Build a culture of development: 
  • Own the strategy, design and deployment of our performance management process globally for our 1,000+ employees (affectionately dubbed “Medallians”).
  • Architect a system and behaviors that foster a mindset of ongoing feedback and a focus on development throughout the year. Help us create a world where performance reviews can become a thing of the past. 
  • Empower the voice of every Medallian globally: 
  • Develop an employee engagement and Voice of Medallia strategy ("VoM" - our global survey).
  • Lead survey efforts, derive engagement and Medallian experience insights, communicate company-wide.  
  • In partnership with department HR Business Partners, drive all levels of leadership to action.

PREFERRED QUALIFICATIONS:

  • 10+ years of Human Resources or Talent Management experience
  • Advanced degree in organizational psychology or a related field
  • Deep subject matter expertise in talent planning, performance management, and succession planning
  • Demonstrated experience leveraging data/metrics to develop and use talent analytics to understand trends, establish strategic talent practices, build compelling business cases and drive sound global talent management decision-making
  • Proven track record of leading and influencing; exceptional collaboration, relationship and consultative skills with demonstrated success building partnerships with HR leaders as well as business clients in a complex global environment
  • Incredible bias to action - you aren’t crippled by analysis paralysis! 
  • Experience training or facilitating groups with a strong presence and ability to communicate clearly and effectively.
  • Proven skill in assessing and coaching talent
  • Creative and strategic thinking skills. Ability to turn strategy into practical process solutions
  • Demonstrated solid business judgment. Motivated self-starter with ability to drive results and a bias for action
  • Comfortable designing processes within HR systems
  • High attention to detail with stellar organizational skills 
  • Proficiency with Google Microsoft Office products and Microsoft Office Suite

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree
  • Experience in Human Resources
  • Strong written and verbal communication skills and presentation skills
  • Demonstrated experience with end to end project management 



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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