Director, Product Strategy

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

The Role

  • Help build a world-class product strategy function that links Medallia’s offerings to the needs of a fast growing and evolving market.
  • You’ll own and drive a series of cross-functional strategic initiatives that include, but are not limited to the below.


  • Collaborating across functions to improve the go-to-market of a growing product portfolio
  • Developing a deep, nuanced understanding of the CEM marketplace to support decision making at all levels and across functions
  • Pricing and packaging strategy
  • Identifying opportunities or threats in the market and proposing actions
  • Building business cases for investment and strategic decisions
  • Supporting or owning as appropriate strategic efforts related to pricing, partnerships, or M&A analysis


  • 3+ years of experience in a highly analytical role, such as investment banking, management consulting, or private equity, preferably focused on technology and/or enterprise SaaS software
  • 3+ years of operating experience at an enterprise SaaS software company in Product Strategy, Pricing, and GTM
  • Demonstrated ability to achieve goals through influence rather than direct authority
  • Exceptional communication skills, both in presentations to senior stakeholders as well as in individual and small group settings
  • Exceptional analytical skills that include the ability to break complex business problems into logical and actionable components
  • Proven track record at an operating company of developing a highly informed point of view, building consensus with skeptics, and executing cross-functional project plans to drive strategic outcomes
  • Bachelor’s Degree or equivalent work experience, MBA or a related advanced degree preferred

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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