Director, EMEA Sales Enablement and Global Onboarding

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Medallia is looking for a London-based addition for our already excellent Field Enablement team to lead support of our growing EMEA Sales team, as well as take on other global functions within Field Enablement .  It’s all about the job, with and for the team.

The Role

  • This is a critical role in our Field organization that will help us define, build and deliver our enablement programs.  
  • You will help us in defining, building, running & delivering our field enablement programs 
  • From day one you will enable new starters through structured and tactical training & curriculums, communication of our best practices, product releases and updates
  • You will own many of the aspects of the way we train, develop, communicate and enable, to drive meaningful impact in capabilities and competencies within our field organization, with focus on how we enable our new hires - how we ramp them quickly on our sales processes, products, messaging, systems and tools
  • You will be partnering with our field teams every day; collaborating with the other functions across Medallia to rapidly drive and evolve our approach to enablement, and deliver it!  
  • You need to have ‘done this before’, have experience being in the field, and have built, managed and modified programs in the past   


  • Build, run and evolve our new hire onboarding strategy, including Sales, Pre-sales, Sales Leadership & the appropriate supporting groups, including all online & face to face training to enable our field teams in their journey
  • Build and own how we effectively communicate best practices to the broader field organization - Product launches, weekly sales calls, podcasts, videos, etc.
  • Management of all content and delivery for the field group, ensuring appropriate content is delivered, at the appropriate time, in the appropriate wayPlay a key role in other field training events, including Sales Kick Off, leadership training, and ad-hoc training to help deliver programs to our EMEA-based sales teams
  • Assist other enablement team members to build and run effective content, sales plays, materials, and high impact capabilities for our field teams, and partner with field leadership on prioritization and delivery

Required Qualifications

  • 5-10 years in a senior enablement role in high growth enterprise software companies (SaaS preferred)
  • 5+ years field sales experience and/or program management experience highly desired
  • Highly comfortable delivering training, leading large groups
  • Demonstrated programmatic experience building out training & enablement capabilities in a high growth technology company: program build out versus immediate need
  • Ability to drive numerous programs simultaneously, very strong organizer and communicator.  
  • Experience building and evolving sales methodologies, sales plays, curriculums, sales tracks and all aspects of the Enablement journey
  • Ability to partner cross collaboratively, drive decisions, and make things happen!

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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