Digital Inside Sales Representative (Austin)

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Medallia Sales is a fast growing, global, no­-nonsense and approachable organization where the best ideas are implemented, no matter where they come from. We are a late stage start-up with a culture focused on smarts, kindness, continual learning, and feedback.  Our people love it. Come find out why!

The Role

  • As part of Medallia’s Inside sales team, you will be responsible for a quota based on sales of the Medallia Digital Products into enterprise accounts. Digital is the fastest growing product in our Medalla portfolio and you will work with end users to grow opportunities through qualifying questions and demonstrations of the products. You will manage every opportunity from beginning until close and will demonstrate all results of forecasts, close-win ratios, new partner trainings, and pipeline within SalesForce.


  • Generate net new business and expansion of presence in enterprise accounts with greater than $100M in annual revenue
  • Balance between heavy pipeline generation and running tight sales cycles from start to finish
  • Collaborate with customers & prospects to clearly define current challenges and pain related to achieving overall business objectives
  • Perform sales presentations/demonstrations to match solutions with identified needs
  • Accurately forecast quarterly and monthly sales by possessing a full understanding of customers’ specific decision-making and purchasing process
  • Acquire and integrate industry knowledge related to general trends, emerging technologies, and competitors
  • Develop Digital opportunities and own revenue contribution, from pipeline generation to closeLead Digital opportunities, collaborating closely with Professional Services and Legal teams

Required Qualifications

  • Bachelor’s Degree or equivalent work experience
  • 3+ years proven sales or inside sales experience working for a technology company
  • A sound understanding of the sales processes and associated best practices
  • Proven ability to forecast and achieve quarterly targets
  • Comfortable presenting and running demonstrations to various audiences in person or over video
  • Proven time and account management skills, as well as excellent verbal, listening and written communication skills
  • Outbound calling experience in a B2B environment
  • Working knowledge of Salesforce/CRM, Excel and other productivity tools

Preferred Qualifications

  • An energetic, self-starter with a consultative sales approach
  • Prior experience working with a team that is being built from the ground up
  • Prior work experience and knowledge of solution-selling strategies and tactics as well as, business value selling

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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