DevOps Manager

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviour. 
Medallia for Digital is a native component of Medallia Experience Cloud

What are we looking for?

  • We’re are looking for a DevOps Manager who is passionate about cloud computing, infrastructure as code and maintaining highly available web applications.
  • You'll take a hands-on team leader role.
  • You’ll be managing a team of 2 - 3 brilliant DevOps Engineers.
  • As a leader you will continually evolve and make an impact by creating strategic DevOps architectural plans, as well as handling the development responsibilities needed to further the automation of the building, deployment, and monitoring of all production systems and applications.


  • Build scale up DevOps processes and methodologies.
  • Responsibility of planning and managing CI/CD processes, automation, deployment tools on-premises and on-cloud.
  • Integrating test automation into the CI/CD cycle using different environments and infrastructures.
  • Improve product readiness quality and reduce Time to Market.
  • Help ensure 24x7 reliability of Medallia’s production platform by maintaining the stability and scalability of our production infrastructure.
  • Develop and document procedures for enhancing reliability of all production infrastructure.
  • Design and implement solutions to complex architectural problems, including ongoing monitoring and improving incident response procedures.
  • Apply industry-standard best practices for automation, security and monitoringInterface with various R&D and QA Groups.


  • 3+ years of proven experience as a DevOps technical leader.
  • Knowledge and proven experience in Continuous Integration and Deployment (CI/CD) tools and methodologies.
  • 5+ years of experience with Linux.
  • Proven experience with Docker and Microservices Architecture.
  • Configuration managements tools Ansible, Puppet is an advantage.
  • Scripting languages skills - Python/Ruby/BashExperience with Cloud Technology (such as Amazon).

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Meet Some of Medallia's Employees

Natalie N.

Sales Development Representative

Natalie works on the Inside Sales Team to find new customers interested in partnering with Medallia. She helps these partners improve customer experience at their respective companies.

Shwetha S.

Senior Manager, Implementations

Shwetha works with a portfolio of Medallia clients to design and implement the best customer experience programs. She works to maximize client results and make a real change in their customer experiences.

Back to top