Database Engineer

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 

Medallia is looking for a skilled Database Engineer to manage high-performance database and Big Data systems that support our innovative customer experience SaaS platform. This role will be responsible for the tuning, scalability, availability and reliability of our rapidly growing structured and unstructured data environments. This is an opportunity to work on new innovative technologies and in collaboration with talented engineering and operations teams. If you thrive on constantly finding creative ways to increase performance, scalability, and automation of complex and real-time Big Data environments, come join our team.

Responsibilities

  • Design and lead implementations of database solutions for Medallia’s microservices infrastructure.
  • Install, monitor and performance tune large database systems.
  • Plan and implement backup and recovery solutions.
  • Design and roll out replication solutions for high availability and disaster recovery scenarios.
  • Recommend and evaluate new tools and methodologies.
  • Provide full-life cycle architectural guidance and ensure quality technical deliverables.
  • Work with development and operations teams to tune production queries for optimal performance.
  • Investigate production issues and provide root cause analysis.
  • Review and advise on new database schema changes.

Qualifications

  • BS or equivalent experience in Computer Science or other technical domain.
  • 5+ years of PostgreSQL or similar (Oracle/MySQL/Microsoft SQL Server) database administration experience in a production environment.
  • 3+ years knowledge and experience with Cassandra or similar No-SQL data stores.
  • Experience working in physical, virtual, and "cloud" environments.
  • Experience running databases at scale within containers.
  • Experience running database at scale within AWS.
  • Solid understanding of infrastructure, application and database performance metrics.
  • Solid understanding of various infrastructure components: servers, storage, and networking.
  • Solid SQL development experience.
  • Some proficiency with scripting languages and tools.
  • Experience with build, deployment, CI/CD and release management.
  • Experience configuring and maintaining database monitoring/trending tools.
  • Excellent verbal and written communications skills.



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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