Customer Success Manager

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia for Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviour. 
Medallia for Digital is a native component of Medallia Experience Cloud

Responsibilities:

  • Own overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction.
  • Handle new client on boarding, setup and training
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Work to identify and/or develop up-sell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Project management: manage every aspect of customer deliverables

Requirements:

  • 1- 2 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention in account management or professional services
  • Experience working with cloud solutions
  • Enterprise SaaS experience
  • Experience with Salesforce
  • Proficient in MS Office software
  • Excellent English, both written and spoken
  • Availability to work Monday to Friday
  • Impeccable written and verbal communication skills
  • Familiarity working with clients of all sizes
  • Proven ability to drive continuous value of our product
  • Detail oriented and analytical
  • Strong team player but still a self-starter
  • Ability to quickly learn new software
  • Thrives in a multi-tasking environment and can adjust priorities on the fly
  • You’re driven: No one needs to push you to excel; it’s just who you are
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • You want to help and serve our customers: They win, so you win

Why work here

  • A great team that truly loves what they do
  • An open environment that respects you and your time
  • Cutting edge technologies and cloud infra 
  • Opportunity to be part of a global team for one of the top SaaS companies in the world
  • Central location in Ramat Gan Bursa area, 5 minutes from the train station
  • Competitive benefits
  • Weekly Happy Hours
  • Fully-stocked kitchens
  • Weekly lunches and snacks
  • Flexible hours
  • A train line
  • welfare activities
  • Bicycle friendly
  • Dog friendly

At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

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