Corporate IT Support, EMEA

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv. 


Role Overview

  • We are looking for a super smart, friendly,  and all-around awesome individual who takes care of people, and the technology they use.  As a member of the Corporate IT team, you will have the opportunity to create a seamless experience to Medallia end-users in multiple offices around the world, research and deploy new tools and services, and just flat out solve hard problems.
  • Enjoy taking care of people? Love the chance to see the direct, massive impact of your work? If you answered yes, then we’d love the opportunity to meet you.
  • We are Medallia Corporate IT. Our team makes life easier, better, and faster for our company. 

Qualifications

  •  Exceptional customer service, interpersonal, oral and written communication skills
  •  Ability to multi-task and establish priorities while having a passion to learn and improve IT in an innovative manner
  •  Proficient in Apple macOS and hardware troubleshooting
  •  Basic AV and web conference knowledge (tools such as Zoom, Webex etc.)
  •  Unwavering Integrity 

Preferred

  • Experience with Google Apps and back-office applications (SSO, Okta, Windows Active Directory)
  • Telephony knowledge and experience (Avaya IP Office, RingCentral)
  • Networking knowledge and experience (Cisco, Aruba)
  • Casper Certified
  • Knowledge of Bash scripting
  • Vendor management experience



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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