Analyst/Sr. Analyst (Spanish, Portuguese, Italian, or Dutch), Text Analytics

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. 

The Team
The Text Analytics team implements and manages the Medallia text analytics and social platform for leading global companies across retail, financial services, hospitality, high-tech and other industries. As a member of the team, even coming straight out of college, you work with senior decision makers at admired brands on a mission critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Client Services and Solutions but also in Marketing, Product, and Sales. And, mainly, you get to build: build improvement for our customers, build a great company, and build a new industry. 

The Role

  • As an Analyst/Sr Analyst on the Text Analytics team, you will work closely with Analysts and Managers to successfully deliver text analytics projects for key accounts.

Responsibilities

  • Lead text analytics implementations and program enhancements for English and Spanish, Portuguese or Italian language projects
  • Provide support to senior team members on top tier accounts
  • Routinely engage with client core teams and business stakeholders
  • Delegate tasks and allot time for project team members
  • Develop text analytics expertise and act as primary knowledge-base for project team membersIdentify and map business processes to text categorization rules in English and other languages
  • Create and implement analytics reports using the Medallia software
  • Develop a thorough understanding of product features and setup configurations that are relevant to each client program and industry
  • Assist in the development of best practices and tool kits
  • Provide constructive product feedback to Medallia Product Management
  • Engage in new product launches and cross-functional initiatives with Product, Engineering, and Marketing

Minimum Qualifications

  • Native speaker of Spanish, Portuguese, Italian or Dutch
  • Near-native fluency in English
  • Knowledge of the inner workings grammar and lexicons for English and Spanish, Portuguese, Italian or Dutch
  • Ability to understand and effectively explain software functionalities to technical and non-technical audiences
  • Excellent problem solving, decision-making, and analytical skills
  • Strong written and oral communication skills
  • Ability to handle tasks requiring a keen sense of attention to detail
  • Passion for constant improvement
  • Self-starter
  • Ability to multi-task and handle multiple projects with competing deadlines in a fast-paced environment
  • Proven track record of meeting and exceeding goals and deadlines
  • Ability to work both independently and in a tight knit team
  • At least 1-2 years of experience in a client-facing role
  • Minimum: Bachelor’s degree

Preferred Qualifications

  • Background in linguistics or a language-related field
  • Experience with JavaScript, XML, and/or RegEx a plus
  • Prior project management experience
  • 2+ years working on medium to large data analytics projects
  • Strong working knowledge of text mining, information retrieval, machine learning, or natural language processing



At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

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