Account Manager

Lead a movement. Build a community. Never Settle.

Medallia is the global leader in Customer Experience Management. Our goal is to create a customer-centric world where companies see you as a person, and not just their next sale. We do this by creating a bridge between companies and their clients, giving them access to your eyes, ears, and hearts, so they can design and deliver exceptional experiences, every single day. Why? Because we firmly believe that no one should ever feel like they’re at the DMV, except when they’re at the DMV. Oh, and our culture? See for yourself:

Responsibilities:

  • Own renewals, expansions and overall growth within a healthy book of business
  • Developing and managing relationships within your customer segment
  • Day-to-day primary relationship for customer contacts
  • Going “high & wide” within our accounts, maintaining and building champions
  • Coordinate with all internal teams, such as Marketing, PM, Managed Services, Tech Support
  • Forecast sales activity and revenue achievement in salesforce.com, while creating satisfied and reference-able customers
  • Responsible for cNPS

Requirements:

  • 5+ years of quota carrying software or technology sales and account management experience 
  • 3-5 years of experience in Enterprise software/SaaS sales
  • Demonstrated top performer (consistently exceeds expectations and elevates entire team's performance)
  • Bachelor’s degree
  • Training in “solution” or “customer-centric” selling or equivalent
  • Evidence of ability to work on a diverse, high performing team
  • History of continuously innovating on and improving sales processes and techniques
  • Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
  • Evidence of fit with our “high performance, no jerks” culture
    • Team player
    • Passionate about winning

 Nice to haves:

  • Technical background, such as BS in a technical major
  • Sales experience at enterprise software / SaaS companies known for exceptional sales training (examples: Oracle, PTC, Siebel)
  • Experience at companies that grew from $100MM to $1B


Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.


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