Customer Experience Associate

Are you ready for an amazing career opportunity? Are you a problem solver with stellar communication skills? Do you want to join a fast-paced, growing company?

As a Customer Experience Associate at MealPal, you will be the voice of the company to our customers. You will respond to customer inquiries, troubleshoot issues, and proactively come up with ways to surprise and delight our growing community of users. You’ll share customer feedback with our product team to help improve MealPal.

Responsibilities:

  • Support our members via email, phone, and social media, ensuring the best possible experience
  • Troubleshoot and find smart solutions to any issues
  • Communicate clearly and concisely with our members
  • Share customer feedback with our product team
  • Serve as a brand enthusiast for MealPal

Requirements:

  • Problem solver and can-do attitude
  • Ability to work quickly with strong attention to detail
  • Exceptional written and verbal communication skills
  • Work independently, seeking help as needed
  • Previous customer service experience a plus
  • San Fransisco Based

Compensation:

  • Competitive base salary
  • Meaningful equity and the opportunity to build something
  • Health benefits, paid vacation, and free lunch
  • Opportunity to work with a smart, passionate team

 


Meet Some of MealPal's Employees

Lauren C.

Customer Experience Manager

Lauren leads the Customer Experience Team in its quest to give all MealPal members an excellent experience across the organization’s website and mobile app.

Alan N.

Director of Engineering

Alan crafts the code for MealPal’s smart software so lunch lovers can enjoy a beautiful product that places everything—from vegetarian to comfort food to gourmet cuisine—at their fingertips.


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